Martin John Tomsett

Notary Public

Complaints Procedure

1. My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury :-

The Faculty Office
1 The Sanctuary
Westminster
London SW1P 3JT

email: faculty.office@thesanctuary.com
website www.facultyoffice.org.uk

2. If you are dissatisfied about the service you have received please do not hesitate to contact me.

3. If we are unable to resolve the matter you may then complain to the Notaries Society, of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.

4. In that case please write (but do not enclose any original documents) with full details of your complaint to :-

The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
St James
Northampton  NN5 5LH

email: secretary@thenotariessociety.org.uk
Tel: 01604 758908

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

5. Finally, even if you have your complaint considered under the Notaries' Society's Approved Complaints Procedure, you may, at the end of that procedure or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint direct to the Legal Ombudsman if you are not happy with the result :-

Legal Ombudsman
Baskerville House
Centenary Square
Broad Street
Birmingham B1 2ND

tel : 0300 555 0333
email: enquiries@legalombudsman.org.uk
website: www.legalombudsman.org.uk

6. If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.